FAQ

The requirement for visiting all casinos in the Republic of Slovenia is that you must be 18 years of age and present a valid ID upon entry. Minors are prohibited from entering.

You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.

Casinos do not have a uniform entry policy, so please check this issue on the website of the casino you intend to visit.

There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.

No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.

The casino reserves the right to deny entry to players or visitors who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban. Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.

Yes, every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form.

If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals. For quick information, call: ________

Most entertainment programs are free. For details about specific events and high-profile happenings, check the website of the relevant centre.

No, the event halls are part of the casinos, so minors are not allowed entry.

The best offers are available for direct reservations* through our website (when expressing your intent to join the Privilege Club). Booking is also easy through our reservations department: 080 71 12.

*Valid for Perla, Park, Mond, Korona, Špik, Sabotin, Lipa.

Check-in is available from 2pm, and check-out is required by 10am.

You can cancel your reservation without a fee up to 2 days before the scheduled arrival. For later cancellations you need to cover the accommodation costs.

Members are entitled to cash discounts for direct bookings: Silver cardholders get 10% (online booking), Gold 20%, and Black 50%. Additionally, we organize promotions for club members, offering better rates in points and sending direct mail with special accommodation offers. Even if you are not a club member yet, you can express your intent to join and book with a 10% discount. Your membership will be finalized upon registration at the hotel.

*Valid for Perla, Park, Mond, Korona, Špik, Sabotin, Lipa.

Most of our hotels do not allow pets. The exceptions are Lipa, Sabotin, and Špik hotels, where pets are allowed for an additional fee.

The only additional fee is the tourist tax, which varies between municipalities in Slovenia.

We guarantee the best price for direct online reservations. Club members can also use points to pay for rooms.

*Valid for Perla, Park, Mond, Korona, Špik, Sabotin, Lipa.

After making a reservation, you will receive a confirmation email.

All of our hotel guests have access to free parking.

We accept all cards at our hotels, restaurants, and spa centres. In the casino, we accept all credit cards except American Express.